Luanne Naturopathic Nutrition & Phlebotomy is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with UK GDPR and the Data Protection Act 2018.
1. Who We Are
We are a naturopathic nutrition and phlebotomy practice, providing personalised health consultations and blood testing services. We are members of:
- Naturopathic Nutrition Association (NNA)
- Complementary Health Nutrition Council (CNHC)
- General Naturopathic Council (GNC)
- CQC registered for phlebotomy services
2. What Information We Collect
We collect and process the following types of personal data:
2.1 Contact Information
- Name
- Email address
- Telephone number
- Address (if relevant)
- Next of kin details
2.2 Health Information
- Medical history and current health conditions
- Symptoms and health concerns
- Current medications and supplements
- Dietary habits and lifestyle information
- Blood test results and biochemical data
- GP details and other healthcare provider information
- Consultation notes and treatment plans
2.3 Other Information
- Appointment history and booking details
- Payment information (processed securely through third-party payment providers)
- Communication history (emails, messages, phone calls)
- Website usage data (if you visit our website
3. How We Collect Your Information
Data may be collected through:
- Website contact forms and registration
- Client health questionnaires
- Consultations (in-person, phone, video)
- Email, telephone, and WhatsApp communications
- Consent and booking forms
- Laboratory test results (from approved testing laboratories)
- Other healthcare providers (only with your explicit consent)
4. Why We Use Your Information (Legal Basis)
We process your personal data under the following legal bases:
Legal Basis
Purpose
Legitimate Interest
To provide direct healthcare and nutritional therapy services
Contract
To administer appointments, consultations, and follow-up care
Consent
For sharing information with other professionals, marketing communications, and certain data processing activities.
Vital Interests
Where your health and safety is at risk
Legal Obligation
To comply with legal and regulatory requirements (e.g., court orders, professional body requests)
5. How We Use Your Information
We use your personal data to:
- Provide naturopathic nutrition consultations and phlebotomy services
- Create and maintain your health records
- Communicate with you about appointments and health matters
- Process payments and maintain financial records
- Order and process laboratory tests
- Develop personalised nutrition and wellness plans
- Respond to your enquiries
- Comply with professional and legal obligations
- Improve our services through anonymised case reviews (only with explicit consent for identifiable data)
- Send you relevant health information and updates (only with your consent)
6. Who We Share Your Information With
We respect your confidentiality and only share your information when necessary and lawful:
6.1 With Your Consent
- Your GP or other healthcare providers (only when you give explicit permission)
- Other health practitioners involved in your care
6.2 For Service Provision
- Approved laboratory testing companies (for blood analysis)
- Secure IT service providers (encrypted cloud storage)
Payment processing providers (who handle financial transactions securely)
6.3 Legal and Professional Requirements
- CNHC, NNA, or GNC if investigating a complaint
- CQC for regulatory compliance
- Legal authorities, if required by law
- Professional indemnity insurers, if necessary
6.4 What We Do NOT Do
- We never sell your data to third parties
- We never share your data for advertising without explicit consent
- We never disclose identifiable information in public forums or on social media
7. How We Keep Your Information Safe
We take data security seriously and implement appropriate measures:
- Digital Security: All digital files are stored on an encrypted Microsoft OneDrive with password protection
- Access Control: Only authorised personnel have access to your data
- Secure Communications: Password-protected files are used when emailing sensitive information
- Physical Security: Paper records are stored in locked, secure locations
- Third-Party Compliance: All service providers must meet GDPR and confidentiality standards
- Regular Reviews: We regularly review and update our security practices
8. How Long We Keep Your Information
We retain your personal data for as long as necessary to:
- Provide ongoing care and services
- Meet professional requirements set by CNHC and NNA
- Comply with legal obligations
Standard Retention Period: Client records are typically retained for a minimum period as required by our professional bodies. After this period, if your care has concluded and there are no legal reasons to retain the data, it will be securely destroyed.
Active Clients: Records are kept for the duration of our professional relationship and the required period
thereafter
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
9.1 Right to Access
You can request a copy of the personal data we hold about you.
9.2 Right to Rectification
You can ask us to correct any inaccurate or incomplete information.
9.3 Right to Erasure
You can request deletion of your data, subject to our legal and professional obligations.
9.4 Right to Restrict Processing
You can ask us to limit how we use your data in certain circumstances.
9.5 Right to Data Portability
You can request transfer of your data to another healthcare provider.
9.6 Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
9.7 Right to Withdraw Consent
Where we process data based on consent, you can withdraw it at any time.
10. How to Exercise Your Rights
To make a request or enquiry about your data, please contact us in writing:
Email: luanne@luannenaturopathicnutrition.com
We will respond to your request within 20 working days. If there are any delays, we will inform you and explain
the reason.
To protect your privacy, we will verify your identity before processing any request.
11. Cookies and Website Usage
Our website may use cookies and similar technologies to improve your experience.
These may include:
Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality
Find out more information on the cookies we use here
12. Marketing Communications
We will only send you marketing emails (newsletters, health tips, special offers) if you have given explicit consent.
You can:
- Opt out at any time by clicking “unsubscribe” in any marketing email
- Contact us directly to update your preferences
We will continue to send essential service communications (appointment confirmations, test results) regardless of marketing preferences.
13. Children's Privacy
If you are under 16, we require parental or guardian consent before collecting and processing your personal data.
Parents/guardians have the right to access, rectify, or request deletion of their child’s data.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated date. We encourage you to review this policy periodically.
15. Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
16. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Luanne Naturopathic Nutrition & Phlebotomy
Email: luanne@luannenaturopathicnutrition.com
We are committed to protecting your privacy and handling your data responsibly.
Thank you for trusting us with your health and well-being.
Last Updated October 2025